Helpdesk Servizio Studenti

Click on the category to browse FAQs.

1 - ENROLLMENTS FOR ACADEMIC YEAR 2024/2025 (10)

Details on educational offer, deadlines and registration procedures

How do I determine my grade average of my 4th year of high school, which is necessary to participate in the first selection call?

How do I enroll?

Come iscriversi a tempo parziale ?

Is there an orientation service?

I have forgotten my pre-enrolment number, how can I find it?

What is the educational offer for academic year 2024/2025?

What are the enrollment deadlines?

TOLC - I have to enroll in the TOLC, but there are no places at the University of Bergamo. How can I do?

TOLC - I took the TOLC last year, is it still valid?

TOLC - Can I do it again several times? And, if so, which one is taken into consideration for the rankings?
CAREER (9)

Details on study plans, requests for course of study Council, career acts

STUDY PLANS (3)
REQUESTS FOR THE COURSE OF STUDY COUNCIL – CERTIFICATES RECOGNITION (4)
WITHDRAWAL, EXPIRY, SUSPENSION OF STUDY, OUTGOING TRANSFER (2)
USEFUL CONTACTS FOR OTHER ISSUES (4)

Reference contacts in case of IT problems and/or special needs

I need to talk to the Student secretariat directly – how do I contact them?

I have problems accessing Moodle/e-learning/Teams

I have problems with the provisional graduation application, who do I need to contact?

I cannot access the Internet Desk
SINGLE COURSES (3)

Details on single courses

How to enroll in single courses?

How much is it and how many single courses can I enroll in?

How much time do I have to take the exams?
GRADUATIONS (6)

Details on final exams/thesis

Do I need to submit a provisional application (i.e. provisional degree application)?

How do I fill in the final degree application?

Where do I need to deliver my thesis?

Where do I find the graduation sessions dates?

If I filled in the final degree application and then, for some reason, I cannot graduate, what do I need to do?

If I plan to graduate in the extraordinary session of March / April, do I have to pay the fees for this year?
LESSONS AND EXAMS (2)

Details on lessons schedule and exams calls

Where do I find the lessons schedule?

Where do I find the exams calls?
IMPORTANT MESSAGES (1)

Important messages students have to know

Decadenza: quando si verifica?
REQUEST FOR DOCUMENTS OR CERTIFICATES (2)

How to request/collect certificates, graduation diplomas and other documents

How do I request my degree parchment?

I need a certificate or the transcript of records, how can I request and collect it?
RIGHT TO STUDY SERVICE (10)

Details on the services for the right to study (scholarships, university residences, etc.)

SCHOLARSHIPS (6)
TRANSPORT AGREEMENTS (1)
UNIVERSITY RESIDENCES (2)
CATERING SERVICE (1)
LEARNING DISORDERS AND SPECIAL NEEDS OFFICE (4)

Details on services for disabled students and/or with learning disorders

How to obtain the support measures provided for by an Individualised educational plan (IEP) or a Personalised educational plan (PEP)?

How to request a PEP or IEP?

What certificates do I need to request a PEP?

What certificates do I need to request an IEP?
ORIENTATION SERVICE (5)

Questions for the Orientation Office

How can I get informed about the UNIBG orientation initiatives?

What is an OTP?

Where do I find information on the UNIBG educational offer?

What are the steps to enroll and TOLC?

I would like to have some personal help to choose my university career, what can I do?
UNIBG WEBSITE (2)

Where to find information on unibg.it

How do I find my Department pages?

How do I find the pages of a specific degree course?
FEES (13)

Details on tuition fees

1. What fees must be paid for the enrollment?

2. How and by which deadline do I need to obtain the ISEEU?

3. In quali casi sono esonerato totalmente dal pagamento del contributo onnicomprensivo?

3. Are there any benefits and/or fees reduction opportunities?

How do I know if I have to pay a second all-inclusive contribution instalment?

How do I know the total amount of the all-inclusive contribution due based on my ISEEU value?

How can I pay the late payment?

How can I pay the second installment of the all-inclusive contribution in installments with deadline May 17th?

What happens if I don't pay my taxes by the deadline?

I was charged a high fee because I did not acquire the ISEEU by the deadline. Can I fix it?

Can I have a receipt or a document confirming the payment of university fees for the tax return?

What will be the deadline for the second installment of the all-inclusive contribution?

What are the payment methods?
UNIVERSITY CARD (3)

Information on the university card: issue, functions, use

A cosa serve la tessera universitaria?

Come si ottiene la tessera Flash Up Studio?

Se riscontro dei problemi con la tessera Flash Up Studio, a chi mi devo rivolgere?
INTERNSHIPS (6)

Details on Internships

How do I contact the Internships Office?

How to start an internship?

Do I need to enroll in a mandatory safety course? (Only if you did not take it already)

Where do I find the internship record?

Where do I find details on curricular and/or extracurricular internships?

I would like to do the internship abroad. Where can I find information about it?
MISCELLANEOUS (2)

Details on various topics

Come si converte un file da PDF a PDF/A?

I received an email from the University Payroll Office. Why? What do I need to do?

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